A GUIDE TO POSTAGE & PACKING RATES FOR THE UK, EUROPE & THE REST OF THE WORLD

NOTE: ALL POSTAGE COSTS ARE CALCULATED ON THE TOTAL WEIGHT OF AN ORDER AND NOT SIZE OF PACKAGE

POSTING TEAMS

For one team sent standard 1st class , the p+p within the uk is £1.50, for two teams £2.00 and then approximately 50p for each team after that. There is also the option to insure a parcel against loss or damage and have next day delivery if the order is urgent.
For one team sent to EUROPE standard airmail , the p+p will be £3, for two teams it is also £3, three teams £4. If you require insurance with the order this will cost an extra £3.00, you are then covered against loss or damage during transit.
For one team sent to the REST OF THE WORLD as standard airmail will cost £4, for two teams it is also £4 and three teams £4.50. If you require insurance with the order this will cost an extra £3.00, you are then covered against loss or damage in transit.

POSTING COSTS FOR THE SUBBUTEO DREAM TEAM EDITION BOX SET

The postage costs for Dream Team Edition to a UK address is £8.00 this is sent via standard 1st class post. If the order is urgent, you want it insured and you require next day delivery by 1 PM the p+p will be £9.00. Note: Next Day delivery orders posted Friday are guaranteed for Monday and not Saturday. Please allow 24 hours for your order to be received and then processed by us before it is posted. If you order is urgent please phone SUBBUTEOWORLD on 01274 589422.
The Dream Team Edition posted to EUROPE  via airmail will cost £16.00 or £19.00 depending on if you want insurance or not.
The Dream Team Edition posted to the REST OF THE WORLD via airmail will cost £24.00 or £27.00 again depending on if you want insurance or not.

POSTAGE COSTS FOR THE STARTER PACK

The postage costs for the STARTER PACK to a UK address is £8.00 this is sent via standard 1st class post. If the order is urgent, you want it insured and you require next day delivery by 1 PM the p+p will be £9.00. Note: Next Day delivery orders posted Friday are guaranteed for Monday and not Saturday. Please allow 24 hours for your order to be received and then processed by us before it is posted. If you order is urgent please phone SUBBUTEOWORLD on 01274 589422.
The STARTER PACK posted to EUROPE  via airmail will cost £23.00 or £26.00 depending on if you want insurance or not.
The STARTER PACK posted to the REST OF THE WORLD via airmail will cost £33.00 or £36.00 again depending on if you want insurance or not.

A NOTE TO ALL OVERSEAS CUSTOMERS: ASTROPITCHES ARE SENT VIA DHL AND ARE SENT SEPARATE TO ALL OTHER ITEMS. SO IF YOU ORDER A STARTER PACK AND THE ORDER IS TO BE SENT EITHER TO EUROPE OR THE REST OF THE WORLD YOU WILL PROBABLY RECEIVE THE ASTROPITCH FIRST AND THEN A FEW DAYS LATER THE REST OF YOUR ORDER.

Orders are usually posted within 24hrs of receiving payment (if you pay by cheque please allow up to 10 working days from us receiving the cheque to the date when the order will be shipped). Delivery time to a UK address is usually 2 days, delivery time to EUROPE  around 1 week and to the REST OF THE WORLD 1 to 2 weeks.

All orders are sent in strong postal boxes and we have an excellent reputation for sending orders quickly, efficiently and safely. It is important to us that your order arrives in A1 condition.

PACKAGING
We feel it is important that your order arrives with you in the same A1 condition that it leaves Subbuteoworld, therefore all orders are sent boxed and very securely packaged.

RETURNS AND LOST OR DAMAGED PARCELS
Products should arrive in perfect condition. If there is a problem with your order either email or phone Subbuteoworld within 7 days of receiving your order and we will endevour to correct any problems. If this is not possible then return the goods to us and we will give a refund. Please note: please do not send goods back in an envelope or in a jiffy bag as products can easily get damaged when posted and we can not give refunds if items are not sent back in the same condition they were sent out. Also we do not refund postage on returned goods.

If your order is lost in transit and no insurance was taken out by the customer when the order was placed then SUBBUTEOWORLD can not accept responsibilty for lost parcels. However we will advise you on how best to make a claim with Royal Mail for a missing parcel.

However if an order is lost in transit and insurance was taken out by the customer SUBBUTEOWORLD will cover the cost of all lost parcels and the order will be resent once SUBBUTEOWORLD have made a successful claim with Royal Mail. Therefore we strongly advise that insurance is taken out with all orders for your piece of mind.

If an order is damaged in transit then it is the responsibilty of the customer to make a claim with Royal Mail. This is because Royal Mail may require evidence of the damaged caused.

ROYAL MAIL POLICY FOR MISSING PARCELS
Royal Mail will not consider a parcel lost until 3 weeks from the date it was posted. Only after this time will they accept any claim for a lost parcel. Once a claim is made it usually takes around 3 weeks to sort out a claim for parcels missing with the UK and up to 3 months for parcels missing overseas. We have to follow the guidelines set down by Royal Mail. However it is very rare that parcels go missing, SUBBUTEOWORLD send out 100s of orders every week and we may have around 10 orders per year that go missing and never turn up, it is very rare.